A Symbiont Solutions Engineer works closely with our clients and partners as they adopt our software and to provide general support for the products of ours that they use. This involves the deployment, administration and configuration of node software, integration with existing infrastructure and software systems, and ensuring that our solution to meet client’s business needs.
A Solutions Engineer must proactively assist clients with any technical issues that arise during their adoption and use of the Symbiont platform. This involves troubleshooting and performing root cause analysis as well as identifying and implementing permanent solutions and workarounds.
A Solutions Engineer is responsible for interfacing closely with the rest of the engineering team, in particular to reproduce any issues discovered externally, and to ensure that these issues are resolved satisfactorily. He or she is the customer’s primary point of contact for all technical issues that arise in the use of Symbiont’s product, and acts as the customer’s advocate during the development of feature and release roadmaps.