Description

A Symbiont Solutions Engineer works closely with our clients and partners as they adopt our software and to provide general support for the products of ours that they use. This involves the deployment, administration and configuration of node software, integration with existing infrastructure and software systems, and ensuring that our solution to meet client’s business needs.

A Solutions Engineer must proactively assist clients with any technical issues that arise during their adoption and use of the Symbiont platform. This involves troubleshooting and performing root cause analysis as well as identifying and implementing permanent solutions and workarounds.

A Solutions Engineer is responsible for interfacing closely with the rest of the engineering team, in particular to reproduce any issues discovered externally, and to ensure that these issues are resolved satisfactorily. He or she is the customer’s primary point of contact for all technical issues that arise in the use of Symbiont’s product, and acts as the customer’s advocate during the development of feature and release roadmaps.

Required

  • At least two years of experience putting mission-critical systems in production
  • At least three years of experience with scripting languages (e.g. Python, Ruby, Bash)
  • Ability to clearly articulate both business and technical details and how they connect with each other
  • Software deployment experience in various environments: Bare metal, VMs, Docker and application containerization, etc.
  • Understanding of fundamental networking primitives and how to troubleshoot connection issues across diverse environments (cloud and on-premise)
  • Distributed systems, service-oriented architectures and microservices
  • Experience integrating with modern IT infrastructure, techniques and tools
  • Fluent in written and spoken English

Recommended

  • Experience working in functional programming languages
  • Experience working with IT departments of large financial institutions and deploying software there
  • Experience for major Cloud Computing providers
  • Comfortable being part of an on-call rotation